Customer Care Specialist/Production
- Business, Management & Operations
- Professional Services
- Administrative Support
- Sales, Retail & Consumer Goods
- Customer Service Representative
DBS Residential Solutions, Inc., a regional leader in the foundation repair, waterproofing, insulation, and concrete industry, is looking for a Customer Care Specialist to join our growing team. Who is this person? An organizational rock star who can be an ambassador to our customers, while providing excellent internal customer service to our production crews who are installing the jobs.
Our purpose is to create lasting WOW relationships with our employees and customers while providing permanent home performance solutions. We care deeply for and strive to build a long-term relationship with each customer. At DBS we also redefine the workplace for our employees. We want our employees to know that they are the most valuable to us and experience success in a way they never imagined for themselves.
What We Would Provide You
- A trusting, respectful, and fun culture
- The best tools and training to get the job done the right way
- A solid pay and benefits package
- A team you can be proud of
- Opportunities for professional growth
What You Would Do
- Be the “glue” that keeps all the logistical aspects of our construction jobs running well
- Review and coordinate all paperwork needed for our production installations
- Stay in close communication with our customers as needed for each project, including scheduling their installations, checking on quality issues, and ensuring that they are constantly in the know
- Provide tactical support to other departments of the company
- Keep client records and files updated so they are always ready when we need them
- Communicate with customers to ensure their satisfaction with our work
- Provide customers with a remarkable experience
What We Need for this Role
- Experience in the customer service field
- Exceptional telephone and interpersonal skills
- Proficiency in computer programs and apps
If you pride yourself on providing exceptional customer service and want to be valued for what you bring to the team, apply today to join us as our Customer Care Specialist.
For more information about our company, visit www.DBSrepair.com. EOE
In response to federal requirements for drug-free workplaces, and in keeping with the company’s concern for the health and safety of its employees, the company has instituted this Drug-Free Workplace policy. The company is committed to maintaining a safe workplace, free from the influence of drugs. The company may require any employee or job applicant to submit to a blood, breath, and/or urine test for drugs or alcohol, in the following circumstances: Post Offer, Post Accident, Random and with Reasonable Cause.
DBS Vision: "A world where every family lives in a healthy, safe and comfortable home!"
DBS Mission: "Creating lasting "WOW" relationships with employees and customers, while providing permanent home performance solutions!"
DBS Values: "Commitment, Integrity, Respect, Teamwork, and Opportunity!"