Special Services Specialist

Minnesota Department of Human Services

  • Administrative Support

The Special Services Specialist serves as a primary resource and information consultant regarding client property and property-related issues at the Minnesota Sex Offender Program (MSOP) in Moose Lake. This includes processing all client-owned property entering and leaving the facility with a major emphasis on security and ensuring contraband does not enter the facility via property processing. The Special Services Specialists also assists as needed in the areas of mail distribution, canteen, and linen exchange.

The Special Services Specialist frequently interacts with a wide variety of people, including virtually all divisions/departments within the Moose Lake Campus, other MSOP facilities, the Department of Human Services, government and community agencies, county courts and the general public. Under this team approach, the Special Services Specialist demonstrates a desire to produce high quality results while remaining mindful of client confidentiality, communicating concisely, demonstrating professionalism and responding to customer needs within the parameters of established policies, procedures and statues. Responsibilities support a therapeutic environment which is safe for clients and staff.

Primary Responsibilities Include:

  • Understanding and properly implementing policies, procedures, and statutes governing client rights  to process client property that is entering or leaving the facility
  • Inspecting incoming and outgoing client property so that no contraband is smuggled in or out of the facility and to ensure that property is processed within the controls of Department of Human Services and Minnesota Sex Offender Program policies and procedures
  • Creating and maintaining current, accurate and accessible client inventory records
  • Facilitating all client property pack-ups pending a move or discharge which may include moving between facilities or clients being sentenced to jail or being revoked to the Department of Corrections

Minimum Qualifications:

Must meet each of the following qualifications listed below:

Customer Service skills sufficient to provide information to clients, including phone calls and walk-in contacts, in a helpful and courteous manner
Data Entry skills sufficient to create database records, update entries, or create and apply the basics of spreadsheets and supply/retrieve information in databases
Math skills sufficient to add, subtract, divide, and calculate averages
Physical Demands of this position require the ability to stand for extended periods of time with intermittent sitting, pulling, and stooping.  This position requires the ability to lift and carry boxes or bins of up to 30 pounds
Spreadsheet Skills sufficient to develop and modify basic spreadsheets, and sort and extract data
Typing/Keyboarding skills sufficient to complete a variety of reports, letters, and data summaries
Word processing skills sufficient to develop and modify a variety of correspondence, records, and reports including tasks such as performing mail merges, developing forms, and creating charts

Preferred Qualifications:

Experience working within a secured environment
Experience working with clientele that reside within a secured environment
Ability to manage and prioritize caseloads accurately with attention to detail
Ability to understand and interpret policy and procedure to problem solve independently and conduct one’s work consistently

Special Application Instruction

To apply, visit: or go to and search for Job ID 29236.

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