Douglas County

  • Other, Civil Service
  • Civil Service
  • Other, Civil Service
  • Other
  • Civil Service


***See "Minimum Qualifications" section for information regarding mandatory entry-level audio-keyboarding exam to be administered to all qualifying applicants at the Douglas County Government Center located in Superior, WI.***
Dispatchers receive emergency and routine calls and dispatch police, fire and other public safety and service personnel and equipment in a coordinated manner using a computer assisted information and telecommunications system.

Entry-level employees in this class receive classroom and on-the-job training and learn to operate a variety of telecommunications and other equipment to receive and transfer calls, monitor traffic and units, and transmit and receive information necessary to dispatch public safety and public service personnel and equipment, and to provide emergency instructions within established guidelines and specified protocols after becoming certified.

The Communication Dispatcher operates a variety of telecommunications and other equipment to receive and transfer calls, monitor traffic of field units, and transmit and receive information necessary to dispatch public safety and public service personnel and equipment. Within departmental guidelines and established protocols, incumbents provide medical emergency instructions after becoming certified.  The work involves handling emergency situations with considerable independent judgment, where an error may have extreme consequences, and where the incumbent must possess the ability to function accurately and efficiently under stress.  Incumbents must learn and use operating procedures, telecommunications equipment and protocols, and become thoroughly familiar with street locations, jurisdictional boundaries and City of Superior and Douglas County geography. Incumbents will be provided training in and must be certified as emergency medical dispatchers within the first six months of employment.  Incumbents work a shift schedule involving night, weekend and holiday work in a 24-hour, seven-day-a-week operation.

Essential Duties

Example of Dispatcher Duties:

For a list of specific job duties, and for a full job description, visit our website at under "Employment Opportunities."

Minimum Qualifications

***A mandatory entry-level audio-keyboarding exam will be administered at the Government Center located at 1316 N 14th Street in Superior, WI.  Passing the exam is required for candidates to move forward in the hiring process.  Exam dates will be the week of January 28, 2019.  Notification of time(s) will be sent to qualifying applicants to self-schedule via e-mail. Candidates who pass the audio-keyboarding exam will be invited to a structured interview.  An eligibility list will be established based on the interview for use when job openings occur in the Communication Center for 911 Dispatcher positions.***

High School Diploma or GED certification required.  One year of full-time experience dispatching two or more types of public safety agencies (e.g., police and fire) OR eighteen months of full-time experience dispatching one type of public safety agency (e.g., police or fire) preferred, but not required.

Supplemental Information

Exam Requirement:  Ability to pass mandatory entry-level exam is required (no study materials necessary or available).  

Certification Requirement: Must possess emergency medical dispatcher within one year of hire and time system certification within 6 months of hire and maintain certifications for continuation of employment.  Once certified employees must obtain 24 hours training every two years to retain certification.

Driver License Requirement:  Must possess valid driver's license or be able to provide suitable transportation as approved by the department head.

Residency Requirement: Forty-five minute commute distance from the Government Center within six months of hire date.

Background Investigation Requirement: Must pass a background investigation related to access to criminal records and performing the duties of a communication dispatcher prior to hire.

Post Job Offer Medical Exam Requirement: Must pass medical exam for the occupational group prior to hire.

Special Application Instruction

Submit applications online via website: