Economic Support Specialist

Douglas County

  • Administrative Support
  • Business, Management & Operations
  • Administrative
  • Civil Service
  • Civil Service

Position serves individuals and families seeking public program assistance throughout the Great Rivers Consortium (involving 10 counties working together to assist clients with information and services).  Assesses client needs and determines eligibility for public assistance programs including FoodShare, Medicaid, Caretaker Supplement, Child Care Assistance, Elderly Blind Disabled Medicaid, Medicaid Purchase Plan, Long Term Care, Family Care/Waiver.  Answers calls in a Call Center setting.  Interviews customers and enters information into CARES computer system. Makes appropriate referrals for services to other agencies as deemed necessary. Responsibilities include case management and eligibility determination / maintenance in accordance with county, state and federal regulations.   

Testing may be administered to assess skills, knowledge and abilities necessary to perform essential job duties.  Starting salary dependent upon job-related education and experience.

The following duties are normal for this classification. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned:   Answers phones in a Call Center setting; provides case management duties; answers questions, provides case status updates, processes changes; troubleshoots problems, responds to emergency needs; re-determines eligibility and and processes verifications.  Interviews clients, evaluates information and explains program features and requirements of eligibility for Medical Assistance, Food Share, Badgercare, Child Care, and Care Taker Supplement program benefits. Verifies and documents items as required by State and Federal guidelines. Interprets available information and investigates when information is questionable;  Identifies any over-issuance of benefits and makes necessary entries into CARES; Maintains necessary notes in CWW/CARES screens that documents contacts with clients in person and via telephone;  Processes applications, reviews and changes in order to determine program eligibility according to State and Federal policy;  Discontinues cases after determining that eligibility has ceased and performs any necessary follow up work;  Makes appropriate referrals for necessary services such as ADRC, Social Security, SSI, Child Support, Veterans Services, Judicare, Social Workers, and Job Services;  Completes and distributes program forms. Explains rights and responsibilities to clients; Performs duties of Front End Verification;  Suspected fraud referrals are received, a review of the allegations contained in the claim is completed and proper referral is made; Prepares for and attends hearings on benefit appeals; Review system database and cross match information for payments either paid out or received;  These payments may include but are not limited to: Child Support payments, Social Security income, wage match information and Unemployment Compensation benefits; Collects deductible payments and insurance premiums; Participates in meetings and training sessions to keep informed of changing regulations, implementation problems and program changes;  Performs other duties of a similar nature or level or as assigned. 

ADDITIONAL TASKS AND RESPONSIBILITIES: While the following tasks are necessary for the work of the unit, they are not an essential part of the purpose of this classification and may also be performed by other unit members:  Types, photocopies and faxes materials.

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